Refund policy

At Blavinn, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our return and refund policy carefully.

1. Return Window

  • You have 30 days from the date your item is delivered to request a return or exchange.
  • Returns requested after 30 days will not be accepted.

2. Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in original condition.
  • All original tags, hanging ribbons, and hygiene liners must remain intact.
  • Items must be returned in original packaging.
  • A receipt or proof of purchase is required.

Note: Returns for items showing obvious signs of use, washing, or missing/damaged parts (not due to our error) are not accepted.

3. Return Shipping & Fees

  • Restocking Fee: $0.00 (No restocking fees).
  • Defective or Damaged Items: Blavinn covers return shipping costs. Contact us immediately to arrange a replacement or full refund.
  • Customer Change of Mind / Wrong Size: Customer is responsible for return shipping. Original shipping fees are non-refundable.

Recommendation: Use a trackable shipping service or purchase shipping insurance for valuable items. Blavinn cannot guarantee receipt of untracked returns.

4. How to Initiate a Return

  1. Email hello@blavinn.com with your order number and reason for return.
  2. Once approved, you will receive return instructions from us.
  3. Securely package the item and send it to:

Blavinn
360 Decatur St. SE #2101
Atlanta, GA 30312, United States

5. Refund Process & Timeline

  • Inspection: Returns are inspected upon receipt. You will receive an email confirming approval or rejection.
  • Processing: Approved refunds are issued to the original payment method within 1-3 business days.

6. Late or Missing Refunds

If you have approval but no refund:

  1. Check your bank or credit card account.
  2. Contact your credit card company (processing may take 1-3 business days).
  3. Contact your bank if needed.
  4. If still unresolved, email hello@blavinn.com.

7. Sale Items & Exchanges

  • Sale Items: Only regular-priced items can be refunded. Items marked Final Sale cannot be refunded unless defective or damaged.
  • Exchanges: Exchanges for defective, damaged, or incorrect size items are supported. Email hello@blavinn.com to initiate.

8. Contact Us

For questions or support regarding returns or refunds:

  • Email: hello@blavinn.com
  • Phone: +1 321-366-9706
  • Business Address: 360 Decatur St. SE #2101, Atlanta, GA 30312, United States